Redeem Service — redeem-service.com
Operated by Redeem Innovations LLC — California, United States
Redeem Service (“we,” “our,” or “us”) is operated by Redeem Innovations LLC, a company registered in the State of California, United States. We operate redeem-service.com — a digital platform providing Coptic Christian spiritual resources including prayers, biblical content, spiritual meditations, saints’ lives, and interactive educational content.
Website: https://redeem-service.com
We process your personal data under the following legal bases, in accordance with applicable data-protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):
You may withdraw your consent at any time by contacting us (see Section 17). Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Results are visible to you in your “My Results” dashboard and to site administrators for service quality purposes. They are never shared with third parties or displayed publicly.
All Bible reading data is stored in our database linked to your account. This data is completely private — only you and site administrators can see it. It is never shared with third parties or displayed publicly.
Thank you for considering a gift to Redeem Service. Your contribution helps us continue our spiritual resources, community outreach, and media ministry.
Payments are processed securely by Stripe. We do not receive, store, or have access to your full credit card number, CVV, or banking details. Stripe may share your name, email, donation amount, and last 4 digits of your card solely for record-keeping. All card details are encrypted and are not stored on our website. See Stripe’s privacy policy: stripe.com/privacy.
Our site uses WooCommerce to manage user accounts and donation records. When you register or make a donation, WooCommerce may store: your name, email address, order/donation history, saved payment method tokens (not your actual card number — only a secure token provided by Stripe), and billing address if you provide one. You can view and manage this data from your account dashboard under Orders, Payment Methods, Addresses, and Account Details.
If you opt in, your first name, last name, and email are transferred to Mailchimp solely for newsletter delivery. See Section 9.
When you leave a comment we collect your name, email, comment text, IP address, and browser user agent for spam prevention. Your email may be sent as an anonymised hash to Gravatar to retrieve a profile picture — see automattic.com/privacy. After approval your profile picture may appear next to your comment.
We use Google Analytics and Jetpack by WordPress to understand how visitors use our site. These services may collect technical identifiers such as IP address, device type, browser information, pages visited, time on site, and approximate geographic location. This data is used solely for analytics and site improvement purposes.
We share limited data only where operationally necessary:
Note: if you request a password reset, your IP address is included in the system-generated reset email.
Redeem Service is hosted in the United States. If you access our site from outside the US (including from the European Economic Area, the United Kingdom, or any other jurisdiction), your personal data will be transferred to and processed in the United States.
Some of our third-party service providers (Stripe, Mailchimp, Google) may also process data in countries outside your own. By using our services and providing your data, you acknowledge and consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
For users in the European Economic Area, transfers are carried out in reliance on Standard Contractual Clauses approved by the European Commission, or to countries recognised as providing an adequate level of data protection.
Cookies are small files stored in your browser that help the site function correctly. Redeem Service uses: essential login/session cookies, comment preference cookie, analytics cookies (Google Analytics, Jetpack), and WordPress security cookies.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to safeguard your information.
Our newsletter is managed via Mailchimp. By subscribing, your name and email are transferred to Mailchimp under their privacy policy: mailchimp.com/legal/privacy.
You may unsubscribe at any time via the “Unsubscribe” link in any email, or by contacting us directly. We will never email you without your explicit prior consent.
Pages on this site may include embedded content from other websites and platforms, including but not limited to:
These third-party services may collect data about you, use their own cookies, and monitor your interaction with their content. Redeem Service has no control over their data practices.
Our curriculum pages may include embedded YouTube videos and uploaded presentations created by speakers and contributors. Redeem Service does not create, author, or edit this content. We are not responsible for the accuracy, opinions, or any intellectual property contained within these materials.
Anyone who shares or requests us to publish content on this platform warrants that they have the necessary rights or permissions to share it. The contributor assumes full responsibility for ensuring the content does not infringe any third party’s intellectual property rights. Redeem Service relies on these representations in good faith and does not assume responsibility for infringement arising from contributed content.
Redeem Service may grant limited access to individuals (“Community Contributors”) who independently choose to contribute content. Community Contributors participate as users of the platform who choose to submit or manage content. They are not engaged to perform services for Redeem Innovations LLC. They act on their own initiative, are not employees, contractors, or agents of Redeem Innovations LLC, receive no compensation, and are not subject to any schedule or mandatory tasks. They do not have access to user personal data, payment information, or administrative functions.
Each contributor assumes full and sole responsibility for any content they upload, including ensuring they have the necessary rights and that it does not infringe any third party’s rights. By uploading content, you represent that you own it or have obtained all necessary permissions, you are solely responsible for it, and you indemnify and hold harmless Redeem Innovations LLC, its officers, and agents from any claims, damages, or liabilities arising from your content. The platform may remove or restrict access to any content that it reasonably believes violates these terms or applicable law.
Our site may contain links to external websites operated by churches, dioceses, or other organisations. These links are for convenience only. We do not control or assume responsibility for the content or privacy policies of external sites.
Redeem Service acts solely as a platform for hosting educational and spiritual content contributed by third parties or sourced from publicly available resources. We do not review, verify, endorse, or assume responsibility for the content, accuracy, copyright status, or legality of any third-party materials. This includes embedded YouTube videos, Facebook posts, social media content, presentations, books, documents, images, audio files, external links, and any other media contributed by, sourced from, or linked to third parties.
By using this site, you acknowledge that Redeem Service and Redeem Innovations LLC does not assume responsibility for any claims, damages, or legal actions arising from third-party content hosted on or linked from this platform.
We respect intellectual property rights and comply with the DMCA and international copyright laws. If you believe content on our site infringes your copyright, email us at info@redeem-service.com with the subject “Copyright Takedown Request” including: your name, description of the work, the URL where it appears, and a statement of good-faith belief. We will review and respond as soon as reasonably possible and remove valid claims promptly. We welcome requests from copyright holders worldwide — you do not need to be based in the US.
In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:
Notifications will include a description of the nature of the breach, likely consequences, and the measures taken to address it.
Depending on your location, you may have the following rights under applicable data-protection laws (including GDPR and CCPA):
Contact us (Section 17) to exercise any right. We respond within 30 days.
If you believe that our processing of your personal data infringes applicable data-protection laws, you have the right to lodge a complaint with a supervisory authority. If you are located in the European Economic Area, you may contact the supervisory authority in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement. If you are located in California, you may contact the California Attorney General’s office.
We encourage you to contact us first at info@redeem-service.com so we can try to resolve your concern directly.
Our platform serves users of all ages including children through Sunday School and educational content. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). Accounts for children under 13 should be created and managed by a parent or guardian. If you believe a child has registered without consent, contact us immediately and we will delete their data.
For any questions, data requests, or privacy concerns:
📧 info@redeem-service.com
📍 Redeem Innovations LLC, 9110 Alcosta Blvd, Suite H PMB 2003, San Ramon, CA 94583, United States
We will respond to all requests within 30 days.
Our services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. While we take reasonable measures to protect your data and maintain site availability, we do not warrant that the site will be uninterrupted, error-free, or completely secure.
To the fullest extent permitted by applicable law, Redeem Innovations LLC does not assume responsibility for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the site or the processing of your data. Our total liability to you for all claims shall not exceed the amount you have paid to us (if any) in the twelve months preceding the claim.
Nothing in this section limits our liability for matters that cannot be excluded or limited under applicable law.
This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any legal action relating to this policy shall be brought in the courts located in the State of California.
If you reside in the European Economic Area, nothing in this section affects your right to bring a claim before the courts or supervisory authority in the EU Member State in which you reside.
We may update this Privacy Policy at any time. The “Last Updated” timestamp in the header reflects the exact date and time of the most recent revision in Pacific Time. When the policy is updated, all registered users will be asked to review and agree to the new version the next time they visit the site.