1. About Us

Redeem Service (“we,” “our,” or “us”) is operated by Redeem Innovations LLC, a company registered in the State of California, United States. We operate redeem-service.com — a digital platform providing Coptic Christian spiritual resources including prayers, biblical content, spiritual meditations, saints’ lives, and interactive educational content.

Website: https://redeem-service.com

2. Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with applicable data-protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

• Consent — When you create an account, subscribe to our newsletter, or submit a contact form, you provide explicit consent for us to process the data you supply.
• Contractual necessity — Processing your account data and H5P test results is necessary to provide the services you registered for.
• Legitimate interest — We process technical server logs and use essential cookies to maintain platform security, prevent spam, and improve site performance. These interests do not override your fundamental rights.
• Legal obligation — We may retain certain data (such as consent records and donation receipts) where required by applicable law.

You may withdraw your consent at any time by contacting us (see Section 17). Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

3. What We Collect & Why

Account Registration

• First name, last name, and email address — to create and manage your account
• An encrypted password — we never store or view your plain-text password

H5P Interactive Test Results

• Your test scores and results, stored against your account
• Date, time, and name of each completed activity

Results are visible to you in your “My Results” dashboard and to site administrators for service quality purposes. They are never shared with third parties or displayed publicly.

Bible Reading Features

• Favourite verses — saved to your account so you can revisit them
• Highlighted verses — your highlight colours and selections, stored against your account
• Personal notes — any notes you write on verses, stored privately in your account

All Bible reading data (favourites, highlights, and notes) is stored in our database linked to your account. This data is completely private — only you and site administrators can see it. It is never shared with third parties, displayed publicly, or used for any purpose other than providing the feature to you.

Donations & Payments

Thank you for considering a gift to Redeem Service. Your contribution helps us continue our spiritual resources, community outreach, and media ministry. We are truly grateful for your support.

If you choose to donate through our site, your payment is processed securely by Stripe via an embedded form. We do not receive, store, or have access to your full credit card number, CVV, or banking details. Stripe may share with us your name, email, donation amount, and a partial card identifier (last 4 digits) solely for record-keeping. All card details are encrypted and are not stored on our website. See Stripe’s privacy policy: stripe.com/privacy.

WooCommerce Account Data

Our site uses WooCommerce to manage user accounts and donation records. When you register or make a donation, WooCommerce may store: your name, email address, order/donation history, saved payment method tokens (not your actual card number — only a secure token provided by Stripe), and billing address if you provide one. You can view and manage this data from your account dashboard under Orders, Payment Methods, Addresses, and Account Details.

Newsletter — Mailchimp

If you opt in, your first name, last name, and email are transferred to Mailchimp solely for newsletter delivery. See Section 9.

Contact Form

• Name, email, and message content — to respond to your enquiry
• Mobile number, church, and country (optional)
• File attachments you choose to upload

Comments

When you leave a comment we collect your name, email, comment text, IP address, and browser user agent for spam prevention. Your email may be sent as an anonymised hash to Gravatar to retrieve a profile picture — see automattic.com/privacy. After approval your profile picture may appear next to your comment.

Analytics & Technical Data

We use Google Analytics and Jetpack by WordPress to understand how visitors use our site. These services may collect technical identifiers such as IP address, device type, browser information, pages visited, time on site, and approximate geographic location. This data is used solely for analytics and site improvement purposes. Standard server logs may also record your IP address for security and performance.

• Google Analytics privacy policy: policies.google.com/privacy
• Jetpack/Automattic privacy policy: automattic.com/privacy

4. How We Use Your Information

• Create and manage your account
• Store and display your H5P test results in your personal dashboard
• Process donations securely via Stripe
• Send newsletters and platform updates (only if you have opted in)
• Respond to contact form enquiries
• Detect spam and maintain platform security
• Analyse site usage to improve content and performance

5. Who We Share Your Data With

We share limited data only where operationally necessary:

• Stripe — secure payment processing for donations
• WooCommerce — account management, order/donation records, and payment method tokens
• Mailchimp — newsletter delivery, only if you subscribed
• Google Analytics — anonymised website usage statistics
• Jetpack / Automattic — site statistics and spam protection
• Gravatar (Automattic) — comment profile pictures via anonymised email hash
• Web hosting provider — technical operation of the website
• Legal authorities — if required by applicable law or court order

Note: if you request a password reset, your IP address is included in the system-generated reset email.

6. International Data Transfers

Redeem Service is hosted in the United States. If you access our site from outside the US (including from the European Economic Area, the United Kingdom, or any other jurisdiction), your personal data will be transferred to and processed in the United States.

Some of our third-party service providers (Stripe, Mailchimp, Google) may also process data in countries outside your own. By using our services and providing your data, you acknowledge and consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

For users in the European Economic Area, transfers are carried out in reliance on Standard Contractual Clauses approved by the European Commission, or to countries recognised as providing an adequate level of data protection.

7. Cookies

Cookies are small files stored in your browser that help the site function correctly. Redeem Service uses the following types of cookies:

8. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted password storage — we never store plain-text passwords
• Access controls limiting who can view personal data to authorised administrators only
• Regular software updates and security patches
• Secure payment processing through Stripe (PCI DSS compliant) — we never handle your card details directly

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to safeguard your information.

9. Newsletter & Mailchimp

Our newsletter is managed via Mailchimp. By subscribing, your name and email are transferred to Mailchimp under their privacy policy: mailchimp.com/legal/privacy.

You may unsubscribe at any time via the “Unsubscribe” link in any email, or by contacting us directly. We will never email you without your explicit prior consent.

10. Embedded Content & Third-Party Materials

Pages on this site may include embedded content from other websites and platforms. This includes but is not limited to:

• YouTube videos — church lectures, sermons, hymns, and educational content
• Facebook pages and posts — embedded church pages, community posts, and event announcements
• External website links — links to church websites, diocesan pages, and other Christian resources
• Social media embeds — content from Instagram, Twitter/X, or other platforms shared for informational purposes
• Audio files — hymns, prayers, and commentary recordings

Embedded content from these platforms behaves as if you visited those websites directly. Those third-party services may collect data about you, use their own cookies, and monitor your interaction with their content according to their own privacy policies. Redeem Service has no control over the data practices of these external platforms.

Church Lectures & Presentations

Our curriculum pages may include embedded YouTube videos of church lectures and uploaded presentation files (PDF, PowerPoint, etc.) created by speakers and contributors. Redeem Service does not create, author, or edit this content. We embed and host these materials as-is for educational and spiritual purposes. We are not responsible for the accuracy, completeness, opinions expressed, or any intellectual property (including images, text, or media) contained within these third-party presentations and lectures.

Books & Spiritual Resources

Contributor Responsibility

Any person or organisation that shares, submits, or requests us to publish content on this platform (including books, presentations, documents, images, audio, or any other materials) represents and warrants that they have the necessary rights, licences, or permissions to share such content, or that the content is in the public domain or otherwise freely distributable for non-profit educational purposes. The contributor assumes full responsibility for ensuring that the content does not infringe the intellectual property rights of any third party. Redeem Service relies on these representations in good faith and does not assume responsibility for any copyright infringement arising from content provided by contributors.

Independent Community Contributors

Redeem Service may grant limited website access to individuals (“Community Contributors”) who independently choose to contribute educational and spiritual content to this platform. Community Contributors participate as users of the platform who choose to submit or manage content. They are not engaged to perform services for Redeem Innovations LLC. These individuals act on their own initiative as independent contributors to an online spiritual community. They are not employees, contractors, agents, or representatives of Redeem Innovations LLC. They do not receive compensation, are not subject to any schedule or mandatory tasks, and their contributions are entirely at their own discretion.

Community Contributors may be granted limited access to upload files, create or edit content, and manage resources on the site. They do not have access to user personal data, payment information, site settings, or administrative functions.

Each Community Contributor assumes full and sole responsibility for any content they upload, publish, or manage on the platform. By contributing content, they represent and warrant that:

• They have the necessary rights, licences, or permissions to share the content, or that the content is in the public domain or freely distributable for non-profit educational purposes
• The content does not infringe the intellectual property rights, copyrights, trademarks, or any other rights of any third party
• The content is appropriate for an educational and spiritual platform and does not contain harmful, offensive, defamatory, or illegal material

Redeem Service and Redeem Innovations LLC rely on these representations in good faith and does not assume responsibility for any claims, damages, copyright infringement, or legal actions arising from content uploaded or managed by Community Contributors. Any legal responsibility for such content rests entirely with the individual contributor who uploaded or published it. Community Contributors agree to indemnify and hold harmless Redeem Service and Redeem Innovations LLC, its officers, and agents, from any claims, losses, damages, or liabilities arising from their contributed content, including but not limited to copyright, trademark, or privacy claims.

Contributor Representations & Warranties

By uploading or submitting any content to this platform, you represent and warrant that:

• You own the content or have obtained all necessary rights, permissions, and licences to share it
• You are solely responsible for the content you upload and any consequences of its publication
• You indemnify and hold harmless Redeem Innovations LLC, its officers, and agents from any claims, damages, or liabilities arising from your content
• You agree that the platform may remove or restrict access to any content that it reasonably believes violates these terms or applicable law, without prior notice

External Links

Our site may contain links to external websites operated by churches, dioceses, ministries, or other organisations. These links are provided for convenience and reference only. Redeem Service does not control, endorse, or assume any responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any external site you visit through links on our platform.

Disclaimer of Liability for Third-Party Content

Redeem Service acts solely as a platform for hosting and sharing educational and spiritual content contributed by third parties (including church speakers, community members, and ministry partners) or sourced from publicly available resources on the internet. We do not review, verify, endorse, or assume any responsibility for the content, accuracy, copyright status, or legality of any third-party materials hosted on or linked from this site. This includes but is not limited to: embedded YouTube videos, Facebook posts and pages, social media content, uploaded presentations, books, documents, images, audio files, external links, and any other media contributed by, sourced from, or linked to third parties.

By using this site, you acknowledge that Redeem Service and Redeem Innovations LLC does not assume responsibility for any claims, damages, losses, or legal actions arising from the use, display, or distribution of third-party content hosted on or linked from this platform. Any copyright concerns should be directed to us via our contact page, and we will take appropriate action, including removal of the content if necessary.

11. Copyright & DMCA Takedown Procedure

Redeem Service respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA) and international copyright laws. If you believe that any content hosted on our site infringes your copyright, you may submit a takedown request.

How to Submit a Takedown Request

Please send the following information to info@redeem-service.com with the subject line “Copyright Takedown Request”:

• Your full name and contact information (email address and, if applicable, phone number)
• A description of the copyrighted work you believe has been infringed
• The URL(s) or location(s) on our site where the infringing material is found
• A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on behalf of the copyright owner
• Your physical or electronic signature

What Happens Next

• We will review and respond to your request as soon as reasonably possible
• We will review the claim and, if valid, remove or disable access to the infringing material promptly
• We may notify the person who uploaded the content of the takedown
• If the content was uploaded in good faith, the uploader may submit a counter-notification

International Copyright Holders

We welcome takedown requests from copyright holders worldwide, regardless of your country of residence. We recognise copyright protections under the Berne Convention and applicable international treaties. You do not need to be based in the United States to submit a request. All requests will be handled with the same urgency and respect.

12. Data Breach Notification

In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law
• Notify affected users without undue delay if the breach is likely to result in a high risk to your personal rights
• Take immediate steps to contain and remediate the breach, and implement measures to prevent recurrence

Notifications will include a description of the nature of the breach, likely consequences, and the measures taken to address it.

13. How Long We Keep Your Data

• Account data: Retained while your account is active. You may edit or delete your information at any time from your profile.
• H5P test results: Retained while your account is active; deleted on account removal or request.
• Bible reading data (favourites, highlights, notes): Retained while your account is active; deleted on account removal or request.
• Consent records: Retained for as long as your account exists as a legal compliance record. Includes date, policy version, and IP at time of agreement.
• Donation records: Retained as required by applicable tax and financial regulations.
• Comments: Retained indefinitely for moderation continuity.
• Contact submissions: Retained for a reasonable administrative period, then permanently deleted.
• Newsletter: Retained until you unsubscribe or request removal.
• Analytics data: Retained in anonymised/aggregated form by Google Analytics and Jetpack according to their own retention policies.

14. Your Rights

Depending on your location, you may have the following rights under applicable data-protection laws (including GDPR and CCPA):

Contact us (Section 17) to exercise any right. We respond within 30 days. Some data may be retained where required by law or for security purposes.

15. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable data-protection laws, you have the right to lodge a complaint with a supervisory authority. If you are located in the European Economic Area, you may contact the supervisory authority in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement. If you are located in California, you may contact the California Attorney General’s office.

We encourage you to contact us first at info@redeem-service.com so we can try to resolve your concern directly.

16. Children’s Privacy

Our platform serves users of all ages including children through Sunday School and educational content. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). Accounts for children under 13 should be created and managed by a parent or guardian. If you believe a child has registered without consent, contact us immediately and we will delete their data.

17. Contact Us

For any questions, data requests, or privacy concerns, please email us at:

We will respond to all requests within 30 days.

18. Disclaimer & Limitation of Liability

Our services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. While we take reasonable measures to protect your data and maintain site availability, we do not warrant that the site will be uninterrupted, error-free, or completely secure.

To the fullest extent permitted by applicable law, Redeem Innovations LLC does not assume responsibility for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the site or the processing of your data. Our total liability to you for all claims shall not exceed the amount you have paid to us (if any) in the twelve months preceding the claim.

Nothing in this section limits our liability for matters that cannot be excluded or limited under applicable law, including gross negligence, wilful misconduct, or liability for death or personal injury.

19. Governing Law & Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any legal action relating to this policy shall be brought in the courts located in the State of California.

If you reside in the European Economic Area, nothing in this section affects your right to bring a claim before the courts or supervisory authority in the EU Member State in which you reside.

20. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” timestamp in the header reflects the exact date and time of the most recent revision in Pacific Time. When the policy is updated, all registered users will be asked to review and agree to the new version the next time they visit the site.