1. About Us

Redeem Service (“we,” “our,” or “us”) is operated by Redeem Innovations LLC, a company registered in the State of California, United States. We operate redeem-service.com — a digital platform providing Coptic Christian spiritual resources including prayers, biblical content, spiritual meditations, saints’ lives, and interactive educational content.

Website: https://redeem-service.com

2. Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with applicable data-protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

• Consent — When you create an account, subscribe to our newsletter, or submit a contact form, you provide explicit consent for us to process the data you supply.
• Contractual necessity — Processing your account data and H5P test results is necessary to provide the services you registered for.
• Legitimate interest — We process technical server logs and use essential cookies to maintain platform security, prevent spam, and improve site performance. These interests do not override your fundamental rights.
• Legal obligation — We may retain certain data (such as consent records and donation receipts) where required by applicable law.

You may withdraw your consent at any time by contacting us (see Section 16). Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

3. What We Collect & Why

Account Registration

• First name, last name, and email address — to create and manage your account
• An encrypted password — we never store or view your plain-text password

H5P Interactive Test Results

• Your test scores and results, stored against your account
• Date, time, and name of each completed activity

Results are visible to you in your “My Results” dashboard and to site administrators for service quality purposes. They are never shared with third parties or displayed publicly.

Donations & Payments

Thank you for considering a gift to Redeem Service. Your contribution helps us continue our spiritual resources, community outreach, and media ministry. We are truly grateful for your support.

If you choose to donate through our site, your payment is processed securely by Stripe via an embedded form. We do not receive, store, or have access to your full credit card number, CVV, or banking details. Stripe may share with us your name, email, donation amount, and a partial card identifier (last 4 digits) solely for record-keeping. All card details are encrypted and are not stored on our website. See Stripe’s privacy policy: stripe.com/privacy.

WooCommerce Account Data

Our site uses WooCommerce to manage user accounts and donation records. When you register or make a donation, WooCommerce may store: your name, email address, order/donation history, saved payment method tokens (not your actual card number — only a secure token provided by Stripe), and billing address if you provide one. You can view and manage this data from your account dashboard under Orders, Payment Methods, Addresses, and Account Details.

Newsletter — Mailchimp

If you opt in, your first name, last name, and email are transferred to Mailchimp solely for newsletter delivery. See Section 9.

Contact Form

• Name, email, and message content — to respond to your enquiry
• Mobile number, church, and country (optional)
• File attachments you choose to upload

Comments

When you leave a comment we collect your name, email, comment text, IP address, and browser user agent for spam prevention. Your email may be sent as an anonymised hash to Gravatar to retrieve a profile picture — see automattic.com/privacy. After approval your profile picture may appear next to your comment.

Analytics & Technical Data

We use Google Analytics and Jetpack by WordPress to understand how visitors use our site. These services may collect anonymised data such as pages visited, time on site, browser type, device type, and approximate geographic location. This data is aggregated and does not personally identify you. Standard server logs may also record your IP address for security and performance.

• Google Analytics privacy policy: policies.google.com/privacy
• Jetpack/Automattic privacy policy: automattic.com/privacy

4. How We Use Your Information

• Create and manage your account
• Store and display your H5P test results in your personal dashboard
• Process donations securely via Stripe
• Send newsletters and platform updates (only if you have opted in)
• Respond to contact form enquiries
• Detect spam and maintain platform security
• Analyse site usage to improve content and performance

5. Who We Share Your Data With

We share limited data only where operationally necessary:

• Stripe — secure payment processing for donations
• WooCommerce — account management, order/donation records, and payment method tokens
• Mailchimp — newsletter delivery, only if you subscribed
• Google Analytics — anonymised website usage statistics
• Jetpack / Automattic — site statistics and spam protection
• Gravatar (Automattic) — comment profile pictures via anonymised email hash
• Web hosting provider — technical operation of the website
• Legal authorities — if required by applicable law or court order

Note: if you request a password reset, your IP address is included in the system-generated reset email.

6. International Data Transfers

Redeem Service is hosted in the United States. If you access our site from outside the US (including from the European Economic Area, the United Kingdom, or any other jurisdiction), your personal data will be transferred to and processed in the United States.

Some of our third-party service providers (Stripe, Mailchimp, Google) may also process data in countries outside your own. By using our services and providing your data, you acknowledge and consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

For users in the European Economic Area, transfers are carried out in reliance on Standard Contractual Clauses approved by the European Commission, or to countries recognised as providing an adequate level of data protection.

7. Cookies

Cookies are small files stored in your browser that help the site function correctly. Redeem Service uses the following types of cookies:

8. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted password storage — we never store plain-text passwords
• Access controls limiting who can view personal data to authorised administrators only
• Regular software updates and security patches
• Secure payment processing through Stripe (PCI DSS compliant) — we never handle your card details directly

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to safeguard your information.

9. Newsletter & Mailchimp

Our newsletter is managed via Mailchimp. By subscribing, your name and email are transferred to Mailchimp under their privacy policy: mailchimp.com/legal/privacy.

You may unsubscribe at any time via the “Unsubscribe” link in any email, or by contacting us directly. We will never email you without your explicit prior consent.

10. Embedded Content

Pages on this site may include embedded content such as videos, audio, or images from other websites (e.g. YouTube). Embedded content behaves as if you visited those websites directly. Those third parties may collect data about you, use cookies, and monitor your interaction with their content.

11. Data Breach Notification

In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law
• Notify affected users without undue delay if the breach is likely to result in a high risk to your personal rights
• Take immediate steps to contain and remediate the breach, and implement measures to prevent recurrence

Notifications will include a description of the nature of the breach, likely consequences, and the measures taken to address it.

12. How Long We Keep Your Data

• Account data: Retained while your account is active. You may edit or delete your information at any time from your profile.
• H5P test results: Retained while your account is active; deleted on account removal or request.
• Consent records: Retained for as long as your account exists as a legal compliance record. Includes date, policy version, and IP at time of agreement.
• Donation records: Retained as required by applicable tax and financial regulations.
• Comments: Retained indefinitely for moderation continuity.
• Contact submissions: Retained for a reasonable administrative period, then permanently deleted.
• Newsletter: Retained until you unsubscribe or request removal.
• Analytics data: Retained in anonymised/aggregated form by Google Analytics and Jetpack according to their own retention policies.

13. Your Rights

Depending on your location, you may have the following rights under applicable data-protection laws (including GDPR and CCPA):

Contact us (Section 16) to exercise any right. We respond within 30 days. Some data may be retained where required by law or for security purposes.

14. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable data-protection laws, you have the right to lodge a complaint with a supervisory authority. If you are located in the European Economic Area, you may contact the supervisory authority in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement. If you are located in California, you may contact the California Attorney General’s office.

We encourage you to contact us first at info@redeem-service.com so we can try to resolve your concern directly.

15. Children’s Privacy

Our platform serves users of all ages including children through Sunday School and educational content. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe a child has registered without consent, contact us immediately and we will delete their data.

16. Contact Us

For any questions, data requests, or privacy concerns, please email us at:

We will respond to all requests within 30 days.

17. Disclaimer & Limitation of Liability

Our services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. While we take reasonable measures to protect your data and maintain site availability, we do not warrant that the site will be uninterrupted, error-free, or completely secure.

To the fullest extent permitted by applicable law, Redeem Innovations LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the site or the processing of your data. Our total liability to you for all claims shall not exceed the amount you have paid to us (if any) in the twelve months preceding the claim.

Nothing in this section limits our liability for matters that cannot be excluded or limited under applicable law, including gross negligence, wilful misconduct, or liability for death or personal injury.

18. Governing Law & Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any legal action relating to this policy shall be brought in the courts located in the State of California.

If you reside in the European Economic Area, nothing in this section affects your right to bring a claim before the courts or supervisory authority in the EU Member State in which you reside.

19. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” timestamp in the header reflects the exact date and time of the most recent revision in Pacific Time. All registered users are required to re-agree on every login, so any update is automatically covered upon your next session.